Volunteer Experience Coordinator

Position: Volunteer Experience Coordinator (Formerly titled Short-Term Volunteer Coordinator)
Location: Fundación Familias de Esperanza / Antigua Guatemala
Department: Hospitality
Reports to: Visitor Experience Manager
Conditions: Long-term volunteer with monthly stipend

Organizational Summary

Common Hope promotes hope and opportunity in Guatemala through a comprehensive approach that includes education, health care and housing, we work with impoverished children, families and communities to improve lives and break the cycle of poverty.

Position Purpose

The Volunteer Experience Coordinator manages the short-term volunteer program at Familas de Esperanza; supports the Vision Team program; coordinates volunteer projects with Familias de Esperanza leaders; and assists in planning major special events at Familias de Esperanza and its campuses.

Specific Responsibilities

Short-term Volunteer Program

  • Identify and coordinate Familias de Esperanza volunteer needs and opportunities by developing core relationships with leaders
  • Promote, recruit and review the short-term volunteer process
  • Define volunteer opportunity, expectations, skill set
  • Review applications
  • Deliver volunteer orientations and communications
  • Provide clear and direct orientation to all incoming short term volunteers regarding their health, safety, schedule; follow up with STV if they are not following guidelines
  • Produce evaluation and exit interview by team and volunteer alike
  • Seek mutually beneficial volunteer placements based on the volunteer’s skills and Common Hope’s needs
  • Provide timely communications
  • Provide routine volunteer management during service period
  • Work with program staff to ensure a mutually positive experience
  • Infuse volunteer coordination with demonstrations of appreciation and gratefulness to our volunteers
  • Serve as primary liaison to volunteers and identify opportunities for deeper engagement and understanding of programs
  • Communicate regularly volunteer progress, needs and outcomes with Visitor Experience Manager

Team Experiences

  • Lead and manage dental team visits in conjunction with Antigua and San Rafael clinics and program staff including serving as translator or arranging translators
  • Coordinate dental team logistics in Guatemala including, but not limited to transportation, room assignments, meals, schedules, cultural activities
  • Manage medical team visits including coordination with local hospital partner and arrangement of the experience
  • Support Vision Team Coordinators while teams are in Guatemala by leading and translating activities, and assisting in the achievement of individual team goals
  • Encourage child sponsorship in all communication and contacts with visiting volunteers

Relationship Building

  • Deliver positive, meaningful, inspiring interactions and communications with all volunteers
  • Seek to identify opportunities to deeper engagement among volunteers as prospects
  • Communicate opportunities for deeper engagement among volunteer with leadership
  • Deliver communication plan for vision teams, short-term volunteers, and dental teams
  • Manage vendor relationships including restaurants, transport, familias and more effectively


  • Support all hospitality functions, including welcoming visitors, providing site and “pueblo” tours, interpreting for non-Spanish-speaking visitors and supporting vision teams
  • Create Pueblo Tour schedule including assigning tour guides and scheduling the visits to affiliated families’ homes; manage site tour requests and tour guide assignments for site tours


  • Manage room reservations for project spaces including aforementioned projects and all organizational requests
  • Coordinate logistics for U.S. employee visits
  • Communicate & coordinate volunteers and on-site visitors with operations staff including manager, security, cleaning and kitchen staff
  • Ensure timely payment for goods and services to all providers
  • Oversee market goods purchase including budget, negotiation and order placement.
  • Enter information about volunteers into our database and support the donor cultivation cycle with past volunteers
  • Collect monthly statistics on volunteers and visitors

Desired Skills

  • Commitment to the mission, vision, values, principles and goals of Common Hope and its four sites in Guatemala
  • Demonstrated attitude of service, commitment to work in a service environment, and to learn about Guatemalan culture
  • Willingness to encourage and uphold a team atmosphere with fellow staff and staff at other sites
  • Outgoing and enthusiastic
  • Demonstrated leadership in group settings
  • Meets people well and has the ability to make each person who walks though the foundation’s doors feel welcome: all donors, visitors, employees, volunteers and affiliated families
  • Proficient in Spanish and English including effective listening, writing, speaking, and presentation; direct communication skills
  • Excellent organizational skills, strong attention to detail, and able to multi-task
  • Integrity, openness, and honesty
  • Ability to work in a multi-cultural and multi-disciplinary team
  • Knowledge of Microsoft Office programs, preferred experience with Raiser’s Edge or similar databases
  • Openness to manage a flexible schedule to be able to attend to visitors, including occasional evenings and weekends
  • Bachelor’s degree or equivalent business/nonprofit experience
  • Work experience in hospitality and/or administration (preferred)

How to apply:

  • Submit your resume and cover letter to Heidi Kubicek at HeidiK@us.commonhope.org
  • Qualified candidates will be contacted about next steps after January 1, 2018