Volunteer Coordinator

Position: Volunteer Coordinator
Location: Fundación Familias de Esperanza, La Antigua Guatemala
Department: Hospitality
Reports to: Development and Hospitality Manager
Conditions: Full-time, long-term volunteer with monthly stipend

General Requirements:

  • Commitment to the mission, vision, values, principles, and goals of Common Hope and its sites in Guatemala
  • Demonstrated attitude of service, commitment to work in a service environment and to learn about Guatemalan culture
  • Willingness to work onsite and in the villages
  • Willingness to share work experiences with donors, sponsors, teams and others to raise consciousness and fund-raise
  • Ability to work effectively in both Spanish and English, with excellent oral and written communication skills
  • Integrity, openness, and honesty
  • Direct communication skills
  • Ability to work on a multi-cultural and multi-disciplinary team

Specific requirements of the position:

  • University degree
  • Work experience in hospitality and/or administration (preferred)
  • High-energy people-person, with an understanding of the word “hospitality” in its broadest sense. An ability to make each person who walks though the foundation’s doors feel welcome: all donors, visitors, employees, volunteers and affiliated families.
  • Creative and flexible
  • Organized and detail-oriented
  • Knowledge of Microsoft Office programs, preferred experience with Raiser’s Edge or similar databases
  • Openness to manage a flexible schedule to be able to attend to visitors, including occasional evenings and weekends

Responsibilities:

  • Manage the short-term volunteer process from the initial application through exit interview. Seek out creative placements based on the volunteer’s skills and the foundation’s needs.
  • Provide an initial orientation and on-the-ground support to assure a positive volunteer experience for each short-term volunteer.
  • Support the long-term volunteer selection process and on-the-ground follow-up.
  • Provide timely responses to all inquiries about volunteer opportunities.
  • Enter information about volunteers into our database and support the donor cultivation cycle with past volunteers.
  • Support all hospitality functions, including welcoming visitors, providing site and “pueblo” tours, interpreting for non-Spanish-speaking visitors and supporting Vision Teams.
  • Manage the room reservation schedule.
  • Manage site tour requests and tour guide assignments for site tours.
  • Manage medical team visits (coordinate with local hospital partner and arrange a short-term volunteer experience for interested participants).
  • Manage schedules and logistics for U.S. employee visits.
  • Coordinate communication about all volunteers and on-site visitors generally, including specific coordinations with operations staff (security, cleaning, kitchen staff).
  • Collect monthly statistics on volunteers and visitors.
  • Infuse volunteer coordination with demonstrations of appreciation and gratefulness to our volunteers.

How to apply: